about me

my design journey


my journey from mental health to design

my interest in psychology and design led to me to a career in creative problem solving

Before becoming a designer, I worked in mental health for about 5 years. where I learned to always be open to new solutions and to adjust environments and care strategies in order to meet the needs of each individual client. I started using a human-centered approach while working in the mental health industry and it is something I have carried with me into my work as a user-experience designer. 

Despite finding fullfillment working in mental health, I found myself constantly craving more creativity in my work. One day, as I was redesigning my resume layout and hierarchy for the millionth time, I realized that there must be a job that would allow me to do something like this.

I started researching jobs that focused on design and psychology and soon found user experience design.


UX Coastal Design

2022 - Present

UX/UI Designer

Disco Innovation Studio

2020 - 2022

UX/UI Designer

Little Waves Daycare

2019 - 2020

Early Childhood Educator Assistant

Vancouver School Board

2018 - 2019

School and Student Support

Nexus Therapy


Speech Language Assistant

Hollyburn Family Services

2015 - 2018

Mental Health Support Worker


Royal Conservatory of Music

Piano Practical 9 with Honours

Piano History 9

Piano History 10

Advanced Piano Theory Rudiments

Basic Piano Theory Rudiments




Project Management for Designers

Project Management for Creative Projects



Insights for Innovation

From Ideas to Action

University of Toronto

Continuing Education


Service Design Course

User Experience Design Course

Design Validation Course



User Experience Design Diploma

Design Research and Strategy • Information Architecture and Wireframing • Prototyping and Usability Testing • Applied Design Thinking • User-Interface Design • Mobile App Design

Interaction Design Foundation


Design Thinking

Simon Fraser University


Bachelor of Arts with a Major in Psychology

Extended Minor in Linguistics

Certificate in the Linguistics of Speech Science

these are a few of my favorite things

When I'm not working, my favorite thing to do is to pack my binoculars and go for a bike ride along the scenic beach pathways in my city. I love to sit at the different look out points and search for seals, otters and other wildlife.

When I'm at home, I enjoy working on crafts like scrapbooks or book nooks. I enjoy baking my favorite dessert - apple pie. I am also part of my community choir and I play piano for enjoyment. When I'm wanting to relax, I drink tea while watching my favorite shows.


Ways to Connect

Feel free to reach out to me if you'd like to learn more about my experience and design work or if you would like to collaborate on something in the future.

© Jacqueline Williams 2024 • UX Designer